Politic

Aquablast-Tech (hereinafter referred to as the “Company”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal data in connection with our business activities, including through our websites metind.pl, aquablast-tech.pl and aquablast-tech.com, services, products and communications (collectively the “Services”).

1. Data Controller

Data Controller: Aquablast-Tech, ul. Grodziska 15, 05-870 Błonie, Warsaw, Poland.
Contact: info@aquablast-tech.com / info@metind.pl

2. What personal data we collect

We may collect and process the following categories of personal data:

• Identification and contact data: name, job title, company, address, email address, telephone number.
• Professional details: job title, department, employer, business role.
• Technical data: IP address, device information, browser type, cookies and analytics data, logs.
• Financial information: payment data related to purchases, invoice details (processed by payment operators where applicable).
• Communication data: correspondence sent to us, customer support enquiries.
• Marketing preferences: subscription status, consent records, history of interactions with marketing communications.

3. How we collect data

• Direct interactions: when you contact us, order services, register for events, subscribe to a newsletter or complete forms.
• Automated technologies: through cookies, analytics tools and monitoring of how our websites and applications are used.
• Third parties: from service providers, partners or publicly available sources, where appropriate and lawful.

4. Purposes of processing personal data

We process your data for purposes including:

• Providing and administering our Services, including processing orders and managing accounts.
• Communicating with you regarding your account, orders and enquiries.
• Personalising and improving our Services and user experience.
• Marketing and informational activities (subject to your consent or an appropriate legal basis).
• Compliance with legal obligations and regulatory requirements.
• Security, fraud prevention and risk management.
• Financial processing, invoicing and accounting.

5. Legal bases for processing (GDPR/EU)

6. Recipients of data and international transfers

• Service providers (IT, hosting, payment processing, analytics, customer support) — under data processing agreements.
• Business partners and affiliated entities — where necessary for the provision of Services.
• Regulatory or law enforcement authorities — where required by law or necessary to protect against fraud.

International transfers: Where data is transferred outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place — such as Standard Contractual Clauses or European Commission adequacy decisions — to protect your data in accordance with GDPR.

7. Data retention

We retain personal data for as long as necessary to fulfil the purposes described in this Policy. Typical retention periods:

• Active customer data: for the duration of the contractual relationship and for 2 years after its termination.
• Inactive accounts: for 2 years or as required by law.
• Marketing data: until unsubscription.
• Customer support communications: for 2 years for quality and compliance purposes.

8. Your rights

Under GDPR you have the following rights:

• Access: the right to access your personal data.
• Rectification: the right to correct inaccurate or incomplete data.
• Erasure (right to be forgotten): the right to have your data deleted under certain conditions.
• Restriction of processing: the right to restrict processing in certain circumstances.
• Data portability: the right to receive and reuse your data across different services.
• Objection: the right to object to processing based on legitimate interests or direct marketing.
• Withdrawal of consent: you may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise these rights, contact us at info@aquablast-tech.com or info@metind.pl. We will respond within the statutory timeframe (generally within 30 days).

9. Cookies and tracking technologies

We use cookies and similar technologies to improve user experience, analyse website usage and support our marketing activities. You can control cookies through your browser settings or our cookie banner. Full details are available in our Cookie Policy.

10. Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or alteration — including encryption, access controls, secure storage and regular security assessments. In the event of a personal data breach, we act in accordance with our obligations under Articles 33–34 GDPR.

11. Children’s privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us so that we can delete it promptly.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our websites. Continued use of our Services after changes have been made constitutes acceptance of the updated policy.

13. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. In Poland this is the President of the Personal Data Protection Office (PUODO), ul. Stawki 2, 00-193 Warsaw. We encourage you to contact us first so that we can resolve the matter directly.